General questions

Q：How do you guarantee quality?

A：As a first step we make sure to choose the translator that is best suited for your project depending on their experience and expertise. Once the translation is finished it is proofread by a second translator and finally, a native check is conducted by a native speaker of the target language.

Most of our clients are happy with our work, but if you are not satisfied with the translation you received will revise it accordingly at no additional cost.

Q：Ｗhat is your specialty?

A：We specialize in patent, legal and technical translation. Our translators are basically divided in the technical fields engineering, electrical engineering and chemistry/medicine. Our translators have vast experience in their respective fields and we employ several experts for each field. For your reference, these are some of the fields we receive the most orders for.

 

Electrical Engineering	electronic circuits, control technology, semiconductors, sensors, computers, CADIT, optics, communication technology, information processing, fuel cells, etc.
Engineering	automotive engines, transmissions, clutches, high-pressure pumps, common rails, injectors, pistons (piston rings), transmission differentials, steering systems, windshield wipers etc. springs, bearings, screws, gears, seals etc. railway, track maintenance, heavy machines, electrical motors, connectors, machine tools, molding machines, optical equipment, medical equipment, hydraulic/pneumatic equipment, vacuum technology, pumps, compressors, surface treatment technology, joining technology, printing, gas/steam turbines, solar power, cogeneration, windmills, spinning, textiles, shoes, construction, civil engineering, distribution, clocks, paper making, machine tools, etc.
Chemistry	organic chemistry (paints, liquid crystals, perfumes, catalysts, etc.), inorganic chemistry (glass, ceramics, etc.), industrial chemistry, (plants etc.), polymer materials (polymers, rubbers, fibers, etc.), physicochemicals, biochemicals, analytical chemistry, electronics and electronic materials (batteries, semiconductor materials, etc.), building/civil engineering materials (concrete etc.), metallic materials (alloys, plating, etc.)
Biotechnology	recombinant DNA technology, protein-engineering, food biotechnology, regenerative medicine, microbiology, etc.
Medicine	pharmaceutical chemistry, cosmetics, medical devices, etc.

Q: How many in-house translators do you employ?

A: We employ more than 40 in-house translators as regular employees. They have an average translation experience of 10 years and some translators have been working in their field for over 30 years. But our translators do not just rely on their experience they also stay up to date on new developments in their field of expertise, therefore we are sure that we can provide satisfactory translations.

Pricing and payment

Q：Do you offer volume discounts？

A：For large volume translations or regular clients volume discounts are possible. If you would like to discuss possible discounts please contact us.

Q：Do you charge a rush fee？Is there a minimum charge?

A：For orders with delivery dates shorter than 5 business days rush fees will apply according to our fee schedule. There is no minimum charge, small projects will be invoiced on a per-word basis just like all other projects.

Q：Which payment methods do you accept？What are your payment terms?

A：We accept payment through wire transfer and Paypal. You will receive our invoice shortly after receiving the finished translation. We request payment until the end of the month following the issue date of the invoice.

Q：How much is your fee for proofreading？

A：Our fees for proofreading only are 7 JPY/word. (If editing is required translation fees might incur for the edited sections.)

Our regular translations fees already include proofreading and native check, therefore no additional proofing fees will be charged for translation orders.

Others

Q：Will my information be shared with 3^rd parties？

A：Your information is only available to the translators involved in your project and project managers and will not be shared with anyone else. Upon request, we can provide an NDA that gives you the legal assurance that your information will not be shared with 3^rd parties or sign an NDA provided by you.

Q：Do you offer interpreting services as well？

A：Yes we do. Please see this page for details.

---

Similar Posts

[jetpack-related-posts]